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PRIVACY POLICY

JENOLUXO respects the privacy rights of its online visitors and recognizes the importance of protecting the information collected about them. In this privacy policy we inform you how we collect, store and use the information provided by you. If you are under 18, we advise that you inform a parent or guardian about the JENOLOXO Privacy policy and Terms and conditions before registering with JENOLUXO or placing an order with JENOLUXO.

 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information related to our website (including name, email, password, communications); payment details, comments, feedback, product reviews, recommendations, and personal profile. All of the details described above allow us to process and keep you informed about your order. Credit card details are entered directly into our payment partner’s systems and are neither transmitted nor held in our systems. If you wish to have your personal data removed from our database, you can send an e-mail to contact@jenoluxo.com

How do we collect information?

When you register for an account or conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only and for nothing else. If you wish to receive our newsletters, you have to give us permission to send you these by filling in your e-mail address in the newsletter signup box. You can always use a link to opt-out of any service we offer. You can also send an e-mail to: contact@jenoluxo.com.

How do we store, use and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data will only be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to provide customer service, to send updates about your order, to send the newsletter or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail, some depending on your choice.

What about cookies and other tracking tools?

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. It's beijng used to. track your movements on a website. On www.jenoluxo.com, we use cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

We will never give or sell your (personal)details to third party companies for any purposes other than the legal purposes mentioned above and fraud prevention. We may use your personal and non-personal information for our internal studies, like demographics and customer interests, so that we can keep improving our website to  meet our visitors’ needs.

How can our site visitors change or withdraw their consent?

If you don’t want us to process your data anymore, please contact us at: www.jenoluxo.com and we'll process your request immediately.

If you would like to change your personal information on our website, you can sign in to your account on the website and change your personal data. You can also request to have your personal information changed by the customer care department. These are the only two possibilities to do so.

More information

For more information about our policies, please contact us at: contact@jenoluxo.com

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

THE AGREEMENT

The following information is provided by JENOLUXO to enable our online visitors to be fully informed of our Privacy policy. By visiting www.jenoluxo.com you are accepting and consenting to the practices described in this Privacy policy and the Terms and conditions therein. Please note that this policy applies to JENOLUXO and/or its subsidiaries only. 

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